Updated Jan 25, 2020

We take your privacy seriously. Our Privacy Policy covers how we collect, use, disclose, transfer, and store “Personally Identifiable Information” (PII). PII refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we handle your PII in accordance with our website. 


What personal information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes personally identifiable information such as your name, email address, and other communications, as well as comments, feedback, and recommendations.


How do we collect personal information?

When you place an order, request a product demo or quote, subscribe to a newsletter, fill out a form, or enter information on our website, we collect personal information you give us, such as your name and email address. Your personal information will be used for the specific reasons stated above only. 


Why do we collect personal information?

We use the information we collect to process orders and operate our services, send communications regarding orders, quote or demo requests, or other products and services, contact users with general or personal product or service-related notices and promotional messages, follow up with users after correspondence and provide ongoing customer assistance and technical support, and to create aggregated statistical data for improving our services.


How do we store, use, share, or disclose personal information?

Our site is hosted on the platform, which provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 


We implement a variety of security measures when a user places an order to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?

Yes. Cookies are small files transferred to your computer that that enable our systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We also use first-party cookies, including Google Analytics cookies, and third-party cookes or other third-party identifiers to compile aggregate data regarding user interactions and traffic on our site in order to offer better products, services, and site experiences in the future. We may also use trusted third-party services that track this information on our behalf. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Turning cookies off will not adversely affect your experience on our site. 


Third-party disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This excludes website hosting partners and other parties who assist us in operating our site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information if needed to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 


Third-party sites

We may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. 


Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive actions should a data breach occur:

  • We will notify you via email within 2 business days.

  • We will notify users via in-site notifications within 2 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. 




The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

  • Process orders and to send information and updates pertaining to orders.

  • Send you additional information related to your product and/or service.

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from all correspondence.


Withdrawing your consent

If you wish that we no longer collect, process, or store your information, or you would like to modify or delete the information we already have, please contact us at


Privacy policy updates

We reserve the right to modify this privacy policy at any time. Updates and changes will take effect immediately upon posting on our site. We will notify you here on our site if we make any modifications to our policy. 


Contacting us

If you have any questions regarding our privacy policy, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us using the following information:


Phone: +1 (650) 503-3830

Mailing address: 3108 Patrick Henry Drive, Santa Clara, CA 95054

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Silicon Valley, CA, United States

Copyright 2020. Bioprint Academy

Privacy Policy